Perth Lancelin
FREQUENTLY ASKED QUESTIONS
When are the Lancelin Sand Dunes open? You can visit the sand dunes anytime!
FREQUENTLY ASKED QUESTIONS
Can my child drive a quad bike?
8 to 13-year-olds MUST book a single seat kid quad bike. On the booking form, this appears as Quad Bike Kid.
If your child is under 8 years of age, they cannot drive a quad bike.
You must be 14 years or older to drive an adult solo quad bike and 16 years old or older to drive an adult duo quad bike.
Can my child be a passenger on a quad bike?
Your child must be at least 6 years of age to be a passenger on a quad bike.
Children UNDER 6 years of age CANNOT be a passenger on a quad bike.
I want to book for more than 10 people.
If your group has 10 or more people, some will need to be a passenger on a quad bike. You can only book large groups if availability is showing on the website. If you email asking if we have availability, you will be directed back to the online booking system to check availability. Please note that passengers on quad bikes must be 6 years of age or older.
What are the maximum number of bikes in one tour group?
A maximum of 8 adult quad bikes and 2 kid quad bikes can be booked at any one time. Check the online booking system for availability. If you email us to check availability, you will be redirected back to the online booking system.
Can I book for a time other than those showing on the booking system?
No. The only times and dates available are those shown in the online booking system.
Can I get a refund if I can’t make it?
- The booking can be rescheduled OR cancelled with a $25 admin fee, if more than 3 days notice is given
- The booking cannot be rescheduled or cancelled within 3 days of the booking.
- In the event the tour cannot go ahead due to weather, you will be offered a rain check or refund.
- If there are any unreasonable delays to you attending, there will be no refund given.
What do I need to wear and bring?
You MUST BRING PHOTO ID.
It is recommended that you wear long pants and closed-in shoes. It is also recommended that you bring a small backpack with 1 litre of water and sunscreen.
How long does the tour go for?
The quad bike tour goes for 1 hour and you have an additional 1 hour of sandboarding. You can choose to sandboard either before or after your quad bike tour. . You can decide this on the day. Your quad bike tour starts at the time booked, which will either be 10am or 1pm
Is there insurance coverage?
The operator has an AU$20m public liability insurance policy and shire approval to operate at the dunes.
How do I get there?
You need to provide your own transport to the dune site. You will meet the tour operator in the Lancelin Sand Dunes car park. See this map for more details.
What availability do you have?
Please check the online booking system for availability on your chosen date.
Can I book now and pay later?
No, payment must be made upon booking. We do not allow group bookings to pay individually. Payment must be made for the whole booking up front.
Can I buy a gift voucher?
Yes. To buy a quad bike gift voucher click here. Vouchers are valid from 3 years of booking date and must be used in one transaction. Unused vouchers are not refundable. Please see link for all terms and conditions.
I’m pregnant – can I ride a quad bike?
Unfortunately, no, however you can still soak up the beautiful Lancelin coastline and cheer your mates on!
Are the quad bikes automatic or manual transmission?
Automatic.
Is there a weight limit?
120kg for the solo quad bike, and 230kg combined weight for the quad bike duo.
When will my security bond be released?
All bonds are released at the end of each day by the tour operator, however, it can take 15 business days or more for the bond to be released by the banks to your bank account or credit card.
In some cases, you may not see a refund entry on your statement, but the pending payment for the bond will simply disappear (releasing the funds).
If it has been 15 business days and the charge is still pending, please allow a couple more business days before contacting your bank to lodge a query.
FREQUENTLY ASKED QUESTIONS
How long is my sandboard rental?
Rental is for up to 3 hours. You can also purchase a sandboard of your own!
When is the best time to go sandboarding in Lancelin?
Mid-morning usually has the lightest winds – make sure to book your board in advance online to make the most of your visit!
How do I rent a sandboard?
Visit our booking page, then select the number of boards you’ll need, the date and time you want to collect them, and how long you want to rent the boards for – you can choose between 1 hour for $10, or 3 hours for $20, plus a 2.5% booking fee to cover card payments and admin. Enter the time you’ll return the boards. After booking, you’ll be able to collect everything in the centre of town. Simply present your booking receipt and an ID when collecting.
What if I arrive early or late?
No worries. We offer a 45-minute buffer on either end of your booking – because we know what travelling in Australia is like! If you’ll be earlier or later than 45 minutes, just let us know.
Can I get a refund or reschedule?
The booking can be rescheduled OR cancelled with a $25 admin fee, if more than 3 days notice is given. The booking cannot be rescheduled or cancelled within 3 days of the booking.
Can my kids try sandboarding?
Yes! There is no minimum or maximum age for sandboarding – it’s fun for the whole family. We do recommend that smaller children stick to the smaller slopes when riding solo though.
Where do I pick up my sandboard?
The location of pickup will be included in your confirmation email. Where you collect your board will depend on who has stock, but all our locations are in the middle of Lancelin.
Do you provide board wax?
Yes, board wax is provided at no extra charge.
How do I get to the dunes?
Detailed directions to the dunes can be found in this short video!
When do I return my board?
All boards must be returned by 5pm on the day of your booking in the same condition.
Can I buy a sandboard?
Of course! Head to our sandboard shop to buy your own.
FREQUENTLY ASKED QUESTIONS
How much does it cost to rent a surfboard or a stand-up paddleboard?
Surfboard rental starts at $25 for one hour, $30 for 3 hours, or $40 for the whole day. Stand-up paddleboards cost $30 for one hour, $50 for two hours, or $70 for the whole day. Every rental includes a $10 delivery fee for drop-off and collection. There is a 2.5% booking fee to cover card payments and admin.
When should I go surfing or paddleboarding?
The best time to be on the water is in the morning, before the wind picks up in the afternoon.
What kind of surfboards do you have?
We offer a full collection of boards, including longboards for beginners and short boards for more advanced surfers.
How do I rent a surfboard or an SUP?
Visit our booking page, then select the type and number of boards you’ll need, the date and time you want to collect them, and how long you want to rent the boards. Then enter the time you’ll return the boards. After booking, you’ll be able to collect them in the centre of town. Simply present your booking receipt, board deposit of $50, and an ID when collecting. Then return your board in the same condition, and collect your deposit when you’re finished.
Can I get a refund?
No, all bookings are non-refundable.
Can I book both an SUP and a surfboard?
Yes! To order more than one type of board, just complete each booking form separately.